Policies
Returns & Refunds
SOMETHING DEPARTMENT operates on a final-sale basis. By placing an order you accept the terms below.
All sales are final
Every piece is produced to order. For this reason we do not accept returns, exchanges or cancellations once an order has been placed.
No refunds
We do not issue refunds, in whole or in part, for any reason other than a confirmed manufacturing fault in the received item.
Manufacturing faults
Should an item arrive damaged or materially different from its listing, contact us within 7 days of delivery at somethingdepartment@gmail.com with your order number and photographs. Eligible cases are replaced or repaired at our discretion — not refunded.
Sizing
Please review the measurements listed on each product page carefully before ordering. Choosing the wrong size is not grounds for return or exchange.
Unclaimed orders
Orders that cannot be delivered due to an incorrect address provided at checkout, or that remain unclaimed at the carrier, will not be refunded.
Last updated: November 2026